The Wachovia Customer Care Center is a 77,500 square feet tilt-up building with a steel structural roof. Using a fast-track method, the building was operational in five months after ground-breaking. The floor plan is divided into three bays, two of which provide space for 500 customer service agents. The third bay houses training and conference rooms that feature a glazed clerestory that floods the space with natural light. A raised floor makes the web of telecom cabling possible. The main corridor in the center bay dubbed “Main Street,” utilizes colored concrete and exposed roof decking to give the building a modern aesthetic.
